Clinical Communication & Collaboration

Connect PerfectServe to the tools you already use

The clinical collaboration platform to
deliver faster patient care

Instant critical alerts

HIPAA-compliant security

24/7 white glove support

Making care teams communication fast and reliable

Secure C ommunications

Let care teams collaborate while meeting HIPAA compliance requirements and protecting patient privacy.

Coordinated Care Team Alerts

Send updates and prevent communication gaps that could compromise patient safety or treatment continuity.

Critical Results Notification

Instantly alert clinicians about lab results with automated, priority-flagged messages. Fewer delays, faster interventions.

Nurse Call Alerts

Reduce patient response times and improve satisfaction by ensuring help requests reach the right nurse immediately.

Emergency Alerts & Mass Alerts

Send critical information to all staff across all channels simultaneously, reducing response times and improving coordination.

Automatic Escalation

Route unanswered messages to backup providers, so there’s less risk of missed messages impacting patient care.

EHR Embedded Messaging

Run comms and workflows within your EHR system, so you can stop juggling tools, and focus more on patient care.

EHR Enriched Communications

End chart lookups and reduce medical errors with in-chat access to full patient context, medical history and care plans.

Role-Based Search

Eliminate wasted time with a directory search to quickly find the right clinician by specialty or expertise.

Secure C ommunications

Let care teams collaborate while meeting HIPAA compliance requirements and protecting patient privacy.

Coordinated Care Team Alerts

Send updates and prevent communication gaps that could compromise patient safety or treatment continuity.

Critical Results Notification

Instantly alert clinicians about lab results with automated, priority-flagged messages. Fewer delays, faster interventions.

Nurse Call Alerts

Reduce patient response times and improve satisfaction by ensuring help requests reach the right nurse immediately.

Emergency Alerts & Mass Alerts

Send critical information to all staff across all channels simultaneously, reducing response times and improving coordination.

Automatic Escalation

Route unanswered messages to backup providers, so there’s less risk of missed messages impacting patient care.

EHR Embedded Messaging

Run comms and workflows within your EHR system, so you can stop juggling tools, and focus more on patient care.

EHR Enriched Communications

End chart lookups and reduce medical errors with in-chat access to full patient context, medical history and care plans.

Role-Based Search

Eliminate wasted time with a directory search to quickly find the right clinician by specialty or expertise.

Secure C ommunications

Let care teams collaborate while meeting HIPAA compliance requirements and protecting patient privacy.

Coordinated Care Team Alerts

Send updates and prevent communication gaps that could compromise patient safety or treatment continuity.

Critical Results Notification

Instantly alert clinicians about lab results with automated, priority-flagged messages. Fewer delays, faster interventions.

Nurse Call Alerts

Reduce patient response times and improve satisfaction by ensuring help requests reach the right nurse immediately.

Emergency Alerts & Mass Alerts

Send critical information to all staff across all channels simultaneously, reducing response times and improving coordination.

Automatic Escalation

Route unanswered messages to backup providers, so there’s less risk of missed messages impacting patient care.

EHR Embedded Messaging

Run comms and workflows within your EHR system, so you can stop juggling tools, and focus more on patient care.

EHR Enriched Communications

End chart lookups and reduce medical errors with in-chat access to full patient context, medical history and care plans.

Role-Based Search

Eliminate wasted time with a directory search to quickly find the right clinician by specialty or expertise.

Proven results from leading hospitals

68% Reduction in Call-Back Time

99% Decrease
in Overhead Pages

73% Faster
Rapid Response Times

Better comms, better care

Reduce response times

Notify nurses when patients need help through systems that instantly route requests to the appropriate caregiver.

Find the right clinician immediately

Save time by using directory search to finding each patient the most qualified clinician by specialty or expertise.

Get backup automatically

Ensure communications never go unaddressed, by automatically escalating unanswered messages to backup providers based on protocols.

FAQs

We already have a paging system and separate texting solution. Why replace them?

Running multiple disconnected tools is like having three intercoms in the same building that can't talk to each other. PerfectServe consolidates pagers, texting solutions, operator consoles, and DECT phones into one platform. This reduces overhead, cutting maintenance costs, and giving IT one system to manage instead of four.

How does PerfectServe make sure the right clinician actually gets the message?

It routes based on role, schedule, and contact preference, so a message doesn't just hit a name, it finds the right person at the right time via text, call, or video. No more chasing down who's on call.

Do doctors have to leave their workflow to check messages or patient context?

No. Patient context travels inside the secure message itself, and EHR integration means nurses and providers stay in their existing applications. The communication comes to them.

How quickly can a team mobilize for a code blue or STEMI?

One click. Rapid response protocols for code blue, STEMI, sepsis, and stroke are built in, so the right team gets alerted simultaneously without anyone manually working down a call list.

Do you integrate with other solutions?

Yes, we recommend integrating to enhance workforce management and operational efficiency. Check out some of our integrations.

Can I use it on my iPhone/iPad/Android device?

Yes, PerfectServe works on any iOS or Android device, with real-time updates. We also offer a native iPhone app for free.

Does it work on a Mac, Windows, or Linux?

PerfectServe is web-based and fully functional on Mac, Windows, and Linux platforms.

It’s time to help care teams give patients the care
they deserve.

Want to see how it works on a short discovery call?

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Business Associate Addendum

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Why care teams love PerfectServe

Save time and effort

With shorter communication cycles, it’s easier to get the right message to the right person in minutes.

Better patient experience

As care teams work together more efficiently, patients get the attention they need, when they need it.

24/7 white glove support

In addition to our self-serve portal and webinars, our expert customer support team are available for you 24/7, 365 days a year.

Trusted by 500+ hospitals, 800K+ clinicians, and 30k ambulatory practices

Secure tools for healthcare teams to deliver faster patient care

HIPAA-Compliant Text, Voice, and Video

Message Escalation

Emergency Alerts & Mass Notifications

Nurse Call Alerts

Care Team Alerts

Critical Results Notifications

EHR Embedded Messaging

EHR Enriched Communications

Role-based Search

Built to make life easy for everyone

Improve speed to care while protecting physician’s time

Personalize communication channels for individual contact preferences
Ensure accurate message delivery to the right clinician every time via text, call, or video
Access full patient context and critical information instantly within secure messages

Protect nurses’ well-being to reduce burnout

One centralized inbox for all calls, messages, and alerts
Integrate directly with EHR to see patient context without switching applications
Save time by giving nurses the freedom to work away from fixed stations

Cut costs, risks, and maintenance

Improve security and compliance with a HIPAA-compliant, SOC 2 certified platform
Lower total cost of ownership by replacing pagers, texting solutions, operator consoles, and DECT phones
Consolidate clinical systems with comprehensive integrations to EHRs, scheduling, nurse call, middleware, and laboratory systems

Providers

Improve speed to care while protecting physician’s time

Personalize communication channels for individual contact preferences

Ensure accurate message delivery to the right clinician every time via text, call, or video

Access full patient context and critical information instantly within secure messages

Nurses

Protect nurses’ well-being to reduce burnout

One centralized inbox for all calls, messages, and alerts

Integrate directly with EHR to see patient context without switching applications

Save time by giving nurses the freedom to work away from fixed stations

Leaders

Cut costs, risks, and maintenance

Improve security and compliance with a HIPAA-compliant, SOC 2 certified platform

Lower total cost of ownership by replacing pagers, texting solutions, operator consoles, and DECT phones

Consolidate clinical systems with comprehensive integrations to EHRs, scheduling, nurse call, middleware, and laboratory systems

How big is your hospital or health system?

Contact details

We already have a paging system and separate texting solution. Why replace them?

How does PerfectServe make sure the right clinician actually gets the message?

Do doctors have to leave their workflow to check messages or patient context?

How quickly can a team mobilize for a code blue or STEMI?

Do you integrate with other solutions?

Can I use it on my iPhone/iPad/Android device?

Does it work on a Mac, Windows, or Linux?

Improve speed to care while protecting physician’s time

Protect nurses’ well-being to reduce burnout

Cut costs, risks, and maintenance