FAQs
How does it know who to contact and when?
You set the call flows yourself, including who's on call, what qualifies as urgent, where it goes if they don't pick up. Once it's configured, the right message reaches the right person automatically. No manual handoffs or checks to see who’s covering tonight’s shift.
Can I contact people on my iPhone/iPad/Android device?
Yes. PerfectServe is accessible on iOS and Android devices for easy viewing and updates on the go.
Does it keep our personal numbers private and stay HIPAA compliant?
Yes on both counts. Patients never see a doctor's personal number as all calls route through the service. The app handles secure messaging in line with HIPAA requirements, so there's no compliance risk from using personal devices or numbers.
How much does PerfectServe cost?
We offer a flat-rate, monthly price option based on your location, complexity, and specific needs. No surcharges or minute-by-minute billing. There are a few levers that will determine pricing, but a typical practice usually pays between $89-$119/month per doc. We factor in which hospitals you might be affiliated with, how many physicians you will need on the platform, how long you would like to commit to, and if you want any of our additional features. This is something we can easily discuss during a simple call.
Are there overage fees?
PerfectServe has a flat monthly rate. No per-call charges, no overage fees, no bill that spikes because it was a busy week. You know the number going in, and it doesn't move. There's also a 30-day trial after setup so you can test it against your actual call volume before you're committed.
You deserve a platform built for modern healthcare needs.
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The numbers don’t lie
$13,000
annual savings for medical practices
2 min.
communication cycle time, down from over an hour
80%
of routine calls routed efficiently
Finally, a medical answering service that
protects your time and money
Flat-rate, monthly pricing
30-day money-back guarantee
24/7 white glove support
The medical answering service you’ve always needed
Live operators for call transcription
Historical data reporting
Dynamic Intelligent Routing®
Virtual pager system
Personalized alert notifications
Multi-speciality workflows
Transparent, flat-rate pricing
24/7 support team
HIPAA-compliant secure messaging
Practice communications was broken. We fixed it.
Filter non-urgent calls, automatically
Doctors need to focus on patients without needless interruptions. Set up customized workflows to ensure accurate routing based on reason, on-call schedule, and communication preferences so the provider only sees what they need to see.Switch shifts in seconds
Swapping shifts or getting covered at the last minute doesn’t result in chaos. In just a few clicks, you can fill the gaps and update everyone instantly.Make comms easy for doctors
PerfectServe makes it easy to forward or text on-call clinicians and care team members. You can skip the frustrating phone tag, and call patients directly with one-touch callback.Why care teams love PerfectServe
No more lost messages
The real-time call tracking means patient messages don’t slip through the cracks, which leads to fewer delays and faster care.
Stay in control
Stay in control, intelligently routing the right message to the right on-call provider using their preferred method of contact.
Protected Caller ID
Stay HIPAA compliant and maintain privacy as a clinician, so patients don't get your personal number.
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Proven results from healthcare organizations
80% of routine calls routed efficiently
Saving 2+ hours of calls per day
90% drop in average wait time
